Privacy Policy

Who we are

We are Artekit Labs di Meleca (Artekit Labs or just Artekit).

We are in Via Pacinotti 2/D, Porto Recanati, Macerata, Italy. Our website address is: https://www.artekit.eu.

You can contact the Data Protection Officer for any inquiry related to Personal Information at [email protected]

Commitment to safeguard your privacy

This is a TL;DR paragraph of what we have to inform you by legal requirements (here below): we at Artekit take very seriously your right to privacy. With this we want to assure you and say that we will not “spam” you. We’ll just send a newsletter only if you agree with receiving it. We don’t do and don’t agree with “tracking” outside our website (what’s called “re-targeting advertisement”), profiling or use shady techniques to track you or identify you. We don’t sell or leak your information. We are not in the “gathering data” business. We just collect the data we need to place your order at your doorstep. Please understand that any fault is not intentional. We try our best to ensure that the data you give to us is safe and it’s not our intention or purpose to disclose it for any reason aside of running a compliant e-commerce business.

If you have any question or concern, please write to [email protected]. We are here to help.

What personal data we collect and why we collect it

This is an e-commerce, forum and blogging platform. If you are here as a visitor browsing products or reading the blog, then we don’t collect any personal information from you. If you want to leave a message/comment in a blog post, please refer to the Comments section here below.

We also honor the “do not track” and the privacy settings of the browser you are using to navigate through this website.

Every piece of information you give to us is done using a secure and encrypted SSL connection.

E-Commerce

If you want to purchase something from us through our e-commerce, then we will ask the following information required for the billing and shipping of your purchase:

Comments

When visitors leave comments in the blog we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Leaving comments in a product page requires registration. If you leave a message there, we don’t collect any extra data besides the data you provided at the moment of the registration.

Forum

You can optionally register to our forum. When you register we will collect your name (optionally), a username and your e-mail address. The forum is detached from our main website and it’s under a subdomain. The forum operates independently and shares no data with the main website.

Contact forms

We have a contact form for support and other inquiries. From that form we collect and store your Name and E-mail address.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We have a system that allows you to choose what cookies we can use when you visit our website. It’s shown at the bottom of the page and by clicking on “Settings” you can consent the cookies we can use.

Cookies for e-commerce

If you place items in your cart, then we will store some cookies in your browser to remember the items and quantities you’ve placed in the cart.

Cookies for the forum

The forum uses no cookies except for those required to remember a user session.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

We embed YouTube videos using the youtube-nocookie.com system, that does not use any cookie.

Analytics

If you agree, we will use Google Analytics to track the performance of our website. You have to agree and consent the use of a cookie to track your visit across our website. If you agree, then we will enable the use of Google Analytics in an anonymous way (this means that your IP address is truncated so neither us or Google know who you are).

Who we share your data with

We share your data only if you use our e-commerce system or you opt to receive a newsletter. Otherwise, we don’t share your data with anyone unless it’s for complying with a local/legal authority requiring your personal information.

Newsletter

We use MailChimp to send you a newsletter. You can receive a newsletter containing product news and other information only if you consent us to send it to you. You can choose to receive the newsletter by entering your email address in the footer of the page, or by clicking on a checkbox in the Checkout page (in that case we will send the newsletter to the email address you provided at the moment of the checkout).

If you agree to receive the newsletter from the Checkout page, then we will send to MailChimp your full name and e-mail address. If you use the footer form, then we will send just your email address to MailChimp.

You can find the MailChimp Privacy Policy here: https://mailchimp.com/legal/privacy/

You can remove your consent at any time by writing an e-mail to [email protected].

EasyPost

We use the EasyPost service to retrieve information about shipping costs and to generate shipping labels. Each time you visit your cart or the checkout page, your browser contacts EasyPost and sends your full shipping address to them. Then they will send back the shipping prices to be shown to you.

If you place an order, and the order has the “DHLExpress” shipping option, then we would send the information again to EasyPost together with your name and phone number in order to generate the label required to ship your order.

You can find the EasyPost Privacy Policy here: https://www.easypost.com/privacy.html

DHL

You can choose to ship your order with DHL. If so, we will put in the package the Invoice and a Delivery note that contains the billing and shipping information you entered while placing the order.

Poste Italiane

You can choose to ship your order with Poste Italiane. If so, we will use a label with the shipping information you entered when placing the order.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you allow is to use Google Analytics, whatever anonymous data we send to them is kept for 14 month.

By Italian laws, we need to keep a copy of your Invoice for a minimum of 10 years.

Where is your data

We use the Italian company Aruba Spa to host our websites. Their data servers are located within the European Union.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You can, at any time, request, modify or delete your personal information in our possession, that being information about e-commerce information, forum registration or posts and comments in the blog. Send an email to the Data Protection Officer for any inquiry.