EU Regulation on online dispute resolution for consumer disputes
From 15 February 2016, the European Commission set up an online platform (the ODR platform, Online Dispute Resolution, Regulation No 524/2013) that allows consumers and traders to settle their online disputes.
You can access the ODR platform following this link:Â http://ec.europa.eu/consumers/odr/
Our e-mail address for resolutions is [email protected]
